Brad joined Brady Solicitors in 2022, progressing through roles before becoming Director of Client Relations in 2024. His journey through the firm, from Head of Sales, to Head of Business Development, and now to Director of Client Relations, reflects both his deep understanding of client needs and his commitment to ensuring Brady Solicitors consistently delivers an exceptional service.
With a background in sales leadership, business development and client engagement across technology, digital advertising, data analytics and legal services, Brad brings a unique commercial perspective to the role. He leads the team of Client Relationship Managers, ensuring they provide clients with outstanding support, whether that’s the recovery of arrears, guidance through complex litigation matters, or prompt responses to day-to-day legal queries. His focus is on maintaining strong, long-term relationships and ensuring every client interaction adds value.
Areas of Expertise
Brad’s career has equipped him with extensive experience in client management, sales leadership and service delivery. He is focused on ensuring Brady Solicitors remains responsive, efficient and always aligned with the needs of its clients. His key areas of expertise include:
- Leading and developing client-facing teams to deliver exceptional service
- Enhancing client experience across arrears recovery, litigation support and general legal queries
- Identifying operational improvements for the business based upon client feedback.
- Strengthening long-term client partnerships through proactive communication and insight
What Brad brings to the team
Reflecting on his role at Bradys, Brady says:
“For me, client relationships are built on trust, communication and consistency. My role is about making sure our clients feel supported at every step—whether they need urgent help with arrears, guidance on a complex legal issue, or simply reassurance that we’re here when they need us. I’m committed to ensuring our service is not only effective, but genuinely makes life easier for the property managers, freeholders and organisations we work with.”
A bit more about Brad
Outside of work, Brad is a keen snooker player and can often be found practising in snooker halls around Nottingham. He’s also a long-standing (and long-suffering) Manchester United supporter, following the highs and lows of the club with dedication. Away from sport, Brad enjoys picking up a guitar or sitting a piano whilst spending quality time with his family whenever he can.
