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Changing your Managing Agent

Excessive costs, a lack of service and poor communication – just some of the reasons RMC Directors and leaseholders look to change their managing agent.

Are you experiencing…

  • A badly managed development? 
  • Poor customer service? 
  • Inadequate or opaque financial management? 
  • A lack of expertise in building maintenance?
  • Unexplained service charge costs? 
  • Poor communications and a lack of transparency? 

If so, then you are not alone. More than two thirds of leaseholders report being unhappy with the service provided by their managing agent. 

The Brady Solicitors Leaseholder Survey in conjunction with LEASE also found that many leaseholders simply did not know what rights were available to them to change agents. 

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What are your options when you are unhappy with your Managing Agent? 

As an expert property management law firm we can advise you on the options you may have when considering how to change agent. Depending on the commercial and legal set-up of your block this can be simple enforcement of notice clauses right through to more complex enforcement of leaseholder rights. We can also help you secure swift access to the key information your new Managing Agent will need to begin the new regime of service delivery.

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There are three main options for leaseholders seeking to change managing agent: 

  1. Right to Manage (RTM)
    RTM gives leaseholders the ability to take over the management of their block. This is done by setting up an RTM company that allows them to the ability to appoint their own Managing Agent and control the insurance. Brady Solicitors can guide you through an RTM and help you take back control of your leasehold property.
  2. Appointment of a Manager 
    Appointment of a manager is a ‘fault-based’ right, which allows individual leaseholders to apply to the First-tier Tribunal to appoint a manager if they consider the management of the block to be unsatisfactory. The FTT has the power to appoint a manager in place of the landlord or RTM company, so long as the statutory grounds can be established and it is “just and convenient” to do so. Brady Solicitors has successfully guided scores of leaseholders through the Appointment of Manager process.

  3. Review of Management Contract and Lease 
    A review of your management contract may identify any notice periods or triggers that will allow you to end the contract with your incumbent managing agent. Sometimes the lease can also allow routes to disengage from current management structures. Brady Solicitors can review your management contract as well as helping you to develop a well-worded and effective contract with the replacement managing agent. 
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Want to change your managing agent and take control of your block?

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Useful blogs

We blog regularly on a range of property-related legal matters, from service charge arrears recovery through to lease extensions. We also aim to bring up to date, easy to read analyses of recent cases to help readers stay informed. Many of our blogs arise from questions we are asked by our clients; to suggest a possible blog topic please do get in touch.

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I was very satisfied with Brady Solicitors. They were very helpful and if I did not understand things they were always there to help. I would definitely recommend them to everyone.



Many thanks for your help, professional advice and calm nerves. I will be recommending you to anyone I know needing a good solicitor buying or selling or indeed needing a lease extension.



I am very happy with the way Brady Solicitors helped me to extend my lease. They made the process easy, clarifying the various stages, giving me advice on my options and handling them professionally.



Brady’s has recently carried out multiple lease extensions, with mine included. These have taken place in good time, and I have been informed of the various steps of progress in a pleasant and knowledgeable manner. Many thanks.


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With hundreds of years’ worth of combined experience, our experts have dealt with nearly every leasehold property matter you can imagine. If you’re currently in need of legal support or advice, please get in touch.

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