For more than 15 years, Brady Solicitors has worked in partnership with a leading residential managing agent responsible for approximately 6,000 leasehold units across its portfolio. During that time, the managing agent has referred over 175 matters to Brady Solicitors annually, primarily relating to service charge and ground rent recovery, alongside a variety of leasehold management and advisory matters.
The long-standing relationship provides a strong example of how specialist legal expertise, proactive communication, and a collaborative approach can support managing agents in delivering successful outcomes for both their clients and leaseholders.
The Challenge
Prior to engaging Brady Solicitors, the managing agent instructed a number of different law firms depending on the type of matter involved. Whilst this approach provided access to a range of legal services, it often resulted in variations in service quality, inconsistent advice, and delays in progressing matters.
As the leasehold sector has evolved and become increasingly complex, the managing agent recognised the value of working alongside a specialist legal partner with a deep understanding of leasehold legislation, service charge recovery, and property management challenges.
In addition to recovering arrears efficiently, the managing agent required access to commercially focused legal advice across a range of operational and technical leasehold matters whilst maintaining a positive experience for both leaseholders and clients.
Brady Solicitors’ Approach
Over the course of the relationship, Brady Solicitors has become an extension of the managing agent’s team, providing specialist legal support across both debt recovery and wider leasehold management matters.
A key feature of the partnership is Brady Solicitors’ structured client engagement model. The managing agent benefits from:
- A dedicated Client Success Manager who understands their portfolio and business objectives.
- Responsive day-to-day communication with Brady Solicitors’ legal and operational teams.
- Comprehensive monthly reporting to provide visibility of case progress and performance.
- Quarterly review meetings to discuss trends, recovery outcomes, strategic priorities and opportunities for continuous improvement.
This combination of specialist expertise, tailored reporting and proactive account management ensures that matters are progressed efficiently whilst keeping all stakeholders fully informed.
Results
The partnership has consistently delivered strong arrears recovery outcomes across the managing agent’s portfolio.
On average:
- Approximately 60% of matters are resolved at the Letter Before Action stage.
- A further 30% are successfully recovered through the claim or court process.
- Only 10% of matters progress as defended claims.
These results demonstrate the effectiveness of Brady Solicitors’ early intervention strategy, clear communication, and specialist understanding of leasehold debt recovery.
Beyond the recovery statistics, the managing agent has benefitted from the confidence that matters are handled in accordance with current legislation, industry best practice, and a pragmatic commercial approach. This has helped streamline internal processes, reduce uncertainty, and deliver positive outcomes for clients and leaseholders alike.
Client Feedback
“We have worked with Brady Solicitors for more than 15 years and they have become a trusted legal partner to our business. Their specialist knowledge of the leasehold sector, combined with a consistent and pragmatic approach, gives us confidence that matters are handled efficiently and professionally.
Communication is always clear, responsive and well structured. Our dedicated Client Success Manager understands our business and portfolio, which is invaluable in maintaining an effective and collaborative working relationship. The comprehensive monthly reporting and quarterly review meetings ensure we remain fully informed and able to monitor performance across all matters.
We have seen consistently strong recovery rates since working with Brady Solicitors. Around six out of every ten referrals are resolved at the Letter Before Action stage, with a further three out of ten successfully resolved through the claim or court process. Our clients have been very receptive to our engagement with Brady Solicitors and value both the professional service they provide and the positive recovery outcomes achieved.“
Conclusion
This long-term partnership demonstrates the value of combining specialist leasehold legal expertise with proactive client engagement and a collaborative approach.
Over more than 15 years, Brady Solicitors has supported the managing agent in recovering arrears efficiently, navigating complex leasehold matters, and delivering consistent results across their portfolio. The combination of sector-specific knowledge, robust processes, transparent reporting and dedicated client support has enabled Brady Solicitors to become a trusted extension of the client’s team.
As the leasehold sector continues to evolve, partnerships of this nature play a vital role in ensuring managing agents, freeholders and leaseholders receive the expert legal support needed to achieve positive and commercially effective outcomes.
