Reducing service charge debtors through system integration

A recent project to integrate Brady Solicitors’ debt recovery systems with a client’s own credit control processes has ensured a more streamlined process and quicker cash collection, Brady service charge specialists explain.

‘The managing agent uses an off-the-shelf package for their service charge credit control. We have had training on the system and our fantastic IT team here at Bradys has worked with our client to ensure that we have access to the system directly from our desktops, which lets us manage the arrears cases from here and add our updates directly into our client’s system, speeding up the whole credit control process.

Managing agent stress-buster

‘It’s basically a complete stress-buster for the managing agent as it enables a far more quick and efficient credit control process, gets cash flowing back to estates, and dramatically reduces service charge debtor lists. It provides a valuable extra resource for busy credit control teams, and a streamlined solution for managing agents without a dedicated credit controller. We can step up our involvement when you need us to – such as when staff are on holiday – and take a step back when you don’t.

‘Whichever system you use for your credit control, talk to us and we can see how we can help you to cut your service charge arrears. You can contact us on 0115 985 3450 or drop us an email. We’ll be pleased to try and help.

4 ways that integrated systems can boost service charge collection

  • Quicker cash-flow to estates as arrears are collected more quickly. Integrated systems enable us to immediately identify late payers and move immediately to issuing the credit control letters.
  • The margin for error in instructing us is minimised, as both Bradys and the client have access to the same system, with the same live information on leaseholder address details, copy documents and so forth.
  • Less time spent answering queries. If a leaseholder raises a query, we will – in most situations – be able to answer it ourselves through the information held on the system, without having to bother the client.
  • We can access and download documents such as copy demands or copy accounts if leaseholders request them, saving you time and effort.

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With hundreds of years’ worth of combined experience, our experts have dealt with nearly every leasehold property matter you can imagine. If you’re currently in need of legal support or advice, please get in touch.

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