In this latest Brady Solicitors success story, we highlight how aligning service standards and working in close partnership has enabled a prestige central London development to deliver – and maintain – an impeccable experience for its leaseholders.
Leaseholders in high-end developments have exacting expectations from their property managers, including zero tolerance for disruptive or antisocial behaviour from other residents.
We started working with our client in mid 2020, when they identified that they needed a property management law firm that matched their sophisticated offering and level of service.
Whilst the vast majority of leaseholders were respectful residents, the development was suffering from a small number of breach of lease issues that were having a considerable impact on quality of life. Airbnb and other forms of subletting, together with antisocial behaviour and parties (including during lockdown) were frequent occurrences.
Our client had instructed a law firm to help them tackle the breaches but their experiences had left them disillusioned – the solicitors didn’t understand the in-depth challenges of managing an exclusive development and service standards were poor.
The Brady Solicitors approach was thorough and supportive from day one.
As with all our clients, we established a single, informed point of contact that was always up to date on matters. We agreed bespoke timeframes, response times and client care processes, and established an ongoing reporting process on all cases that were passed to us.
In essence, we aligned our approach and communications to those of our client and became a trusted part of their property management processes.
And the net result?
The antisocial behaviour and subletting have been successfully and swiftly tackled, with all costs recovered from the offending leaseholders.
Of equal importance to the client has been our ability to match their sophisticated and prestige approach to communication and service standards, ensuring a seamless experience for all involved and high levels of estate management can be delivered.
For a more considered and streamlined approach to your legal property management challenges, please do get in touch.